We're already making strides on many of our promises. Read our customer commitment, the first of a series to keep you informed of the actions we’re taking and to keep us accountable.
A Letter From the President
"What is needed isn’t mere tinkering, a few tweaks here and there. What must happen is sustained investment on a massive scale if we are to deliver New Yorkers the service they deserve and the transit system this city and state need."
Here's what we can accomplish over the first five years: upgraded CBTC signal systems on 5 new lines, more than 50 new accessible stations, state of good repair work at more than 150 stations, redesigned bus routes across the 5 boroughs and more.
What we plan to do
We will deliver on four equal priorities by grounding everything we do in our foundations of Agility & Accountability, Safety, Security & Resiliency, and Customer Service & Communication.
We propose doing in 10 years what was previously scheduled to take more than 40, including major progress in the first 5 years. This means lines that are currently capacity-constrained will be able to carry more people, more smoothly, and reliably.