Fast Action: Bus

June - December 2018


We’re in close collaboration with DOT and NYPD to keep our buses moving on congested streets, and we’re redesigning routes to accommodate our riders’ changing needs.

Here’s how we’ve begun to reimagine the bus network in 2018:

  • Launched a new Staten Island express bus network, and as part of our commitment to customer service, we’ve continued to modify the new network in an iterative process to meet the needs of our riders. We’re beginning to see a decrease in overall travel time, our customers’ top priority, and we will continue to be responsive to available data and customer feedback. For example, we:

    • Improved Staten Island express bus speeds by 12% in December 2018, as compared to December 2017.

    • Increased express bus speeds by 30% at the Manhattan approach to the Hugh L. Carey Tunnel by working with NYPD on traffic management strategies.

  • Gathered input from Bronx residents in English and Spanish through an online survey and at six community workshops as part of our second borough-wide bus network redesign. Soon, we’ll publish our analysis of current travel patterns, which, along with customer input, will inform the network design. We’ll also announce the next borough we’ll engage in the redesign process this quarter.

  • Worked with our partners in the NYPD to increase bus lane enforcement to reduce the degree to which our buses are slowed by traffic. So far, results are promising. For example, M2 riders have experienced faster speeds on 5th Avenue between 110th and 96th streets by as much as 12%.

  • Worked with NYC DOT to implement a number of improvements to prioritize bus traffic. Just a few examples:

    • Added a new bus lane on 5th Avenue in Manhattan

    • Extended the bus lane on Fulton St in Brooklyn

    • Lengthened the green light so buses won’t get held up at St. George terminal in Staten Island

    • Improved boarding areas on Grand Concourse in the Bronx so buses don’t have to exit and re-enter the flow of traffic

  • Tested new bus designs, including an express bus with faster wheelchair entry and another with a sliding door design for greater passenger flow.

  • We continue to test standard 40-foot electric buses on various routes and have installed new chargers to support service in Manhattan and Brooklyn. In January, we will seek ratification by the Board for our first purchase of articulated electric buses, which will be delivered later this year. These buses will help inform future procurements.

We’re just getting started. See what we have in store for the first few months of 2019.