Transit in a
State of Emergency

Every month the pressure on our system grows.

Relentless use, heavier storms, and worsening gridlock strain infrastructure weakened by neglect. Meanwhile our customers feel like all they do is wait. On platforms, at bus stops, on Access-A-Ride vehicles, crammed into buses and subway cars, wondering when and whether they’ll reach their destination.

Through the Subway Action Plan introduced in July 2017, we have accomplished an extraordinary amount. But it’s only the beginning. 



Subway Action Plan Achievements

  • Repaired more than 10,000 track defects

  • Installed 87,000 friction pads to prevent fractured or broken rail

  • Installed more than 20 miles of continuous welded rail

  • Grouted over 1,500 leaks

  • Repaired or replaced 1,100 signal components

  • Cleared over 240 miles of our drainage system

  • Inspected subway doors on more than 6,000 cars

  • Cleaned more than 200 miles of track litter and debris




This is about more than the subway.

It’s about a connected system of buses, trains, and paratransit that is open to all and provides the most environmentally responsible and economically equitable way to move millions of people each day.

In 2017, we provided 2.5 billion trips over 13 billion miles, enough to go around the earth more than 500 times. That saved 9 billion miles traveled by cars and avoided 11 million metric tons of green house gas emissions, making New York the most carbon-efficient state in the nation — all for the price of a single fare that will take a customer all the way from Riverdale to Far Rockaway. 

As the only major 24/7 transit system in the world, the service we provide is a miracle given our aging infrastructure. The choices we make right now will help determine New York’s future. 

New York is depending on us.

Our actions won't just impact New York today, next month, or next year. How we move forward will affect New York 100 years from now, just as the original builders of our subway designed it to last. 

We can have world-class transit that is fast, reliable, and accessible. Anything less isn’t worthy of the world’s greatest city. 


The Fast Forward Plan will turn transit in New York around quickly and safely.

Getting there will require short-term sacrifices for long-term gains. 

It will be hard for customers. Your bus stop might change. Your station might close for a period of time. The line you normally take might not be available on nights and weekends. But the inconvenience now will be much less than the damage done to our communities by a continued long, slow decline in transit.

It will also be costly. But it will become much, much more expensive if we wait and fail to address the underlying issues affecting our system.

We can't do it alone. This plan requires commitment and cooperation from all
of our stakeholders.

The entire MTA family

State, federal, and local agencies and elected officials

Our labor partners


The contracting community

Our customers

All New Yorkers