Fast Action: Accessibility

June - December 2018


We've implemented policy and communications changes to improve the quality of life for people with disabilities, and we are eager to meet our five-year goal to ensure you are never farther than two stations away from an accessible subway station, once funding has been secured.

Here’s how we’ve accelerated accessibility in 2018:

  • Increased outreach and engagement among the accessibility community, a clear priority outlined in Fast Forward and a lynchpin in our day to day business.

  • Completed accessibility studies at 150 stations. We’re excited to invite customers with disabilities to an input session to help us determine the next 50 ADA stations very soon.

  • Introduced more customer-friendly Acces-A-Ride policies and features, including:

    • A more customer-friendly no show and late cancellation policy

    • More customer-friendly eligibility requirements and an adjusted recertification process

    • New ability to book and track trips through the MYmta app

  • Improved the way we communicate with customers who need accessible subway routes by providing real-time elevator availability information on our website and app, and by installing signage to recommend alternative travel options in the event of an elevator outage.

  • Developed accessibility sensitivity training for all New York City Transit employees, which will launch soon.

We’re just getting started. See what we have in store for the first few months of 2019.