A note from the President

In May of 2018, we launched Fast Forward, a plan to completely modernize New York City Transit from top to bottom. As promised, I’m providing a biannual update on our progress.

We took the plan on the road, hosting community conversations in each borough and joining as many community board meetings as we could. The response has been overwhelmingly positive.

Fast Forward has been called ambitious, but I know the professionals at New York City Transit are up for the challenge.

To start, I asked my team to become absolutely fixated on the basics, part of our drive to improve service within our current budget — a task that they have run with. We have already begun to deliver some outstanding results.

One example is the Save Safe Seconds campaign; another is the Department of Buses’ targeted efforts to improve service through more hands-on management and better on-street supervision; many more are included in our 2018 quick wins list.

We know we’re not there yet. Speed and reliability of service still need to improve. New signaling systems, buses, and elevators are needed, and we will deliver these with funding, but Fast Forward is also about examining the way we do business at every level, engaging employees to become the customer-driven organization that our riders demand and deserve.

We have stabilized the decline in subway performance, strengthened our partnership with NYC DOT and NYPD to speed up bus service, and are studying each inaccessible subway station to better understand feasibility of installing elevators. We also have improved how we communicate about planned and unplanned service changes and elevator outages and are beginning to turn the tide in our culture, increasing the focus around making tangible improvements for our customers.

We have laid the groundwork for Fast Forward. Now, let’s get the job done.

Andy Byford
President, New York City Transit