Reimagine the
Bus Network

Reimagining our bus network means customer focused routes, faster and more reliable travel times, and more comfortable and environmentally sustainable buses. When seamlessly integrated with subways and paratransit, our buses are the key to a fast, responsive system that serves every corner of the 5 boroughs.

New routes

  • Redesigned Staten Island express bus network in 2018.
  • Begin Bronx redesign in 2018.
  • Remaining boroughs redesigned within 3 years.

"Next bus" signs

  • Install 150 audio-capable next bus signs in 2018 working with NYC Department of Transportation.

Enforced bus lanes

  • Work with law enforcement and legislators to enforce dedicated bus lanes.

New Bus Command Center

  • Opening in 2019 and fully operational in 2020 for centralized control and improved service management.

New buses

  • Award 60 new electric buses by 2019 (in addition to 10 already in use).
  • More than 2,800 buses within 5 years.

Redesign the Network

Why? Because our bus route network hasn’t substantially changed in decades, even as the communities we serve have undergone massive changes.

  • Redesign the route network based on customer needs, through a process of customer consultation and analysis of travel patterns, beginning with implementation of new Staten Island express bus network in 2018 and evaluation of the Bronx network beginning in 2018. The redesigns will include redrawing routes, considering new types of service, and rewriting schedules.
  • Make targeted corridor improvements in collaboration with the NYC Department of Transportation on 12 priority routes to prioritize bus service and speed up travel.
  • Strategically expand off-peak service, working toward a core network of high-frequency service during off-peak hours (e.g. from 10am to 3pm, 7pm to 10pm).
  • Rationalize bus stops in consultation with local communities and the NYC Department of Transportation to reduce travel times, including eliminating under-utilized stops and consolidating closely-spaced bus stops.
  • Install modern bus shelters that include real-time information and are fully accessible for customers with disabilities, working with the NYC Department of Transportation.

Give buses greater priority in the face of traffic

Why? Because bus speeds in New York City are the slowest in the nation, due largely to traffic congestion. Working closely with the NYC Department of Transportation and the NYC Police Department, we can help customers get where they’re going faster.

  • Expand the use of measures like dedicated bus lanes, queue jumps to let buses bypass other traffic at intersections and traffic signal priority, which holds green lights longer or shortens red lights to help buses move more quickly.
  • Introduce all-door boarding to speed up boarding, in coordination with introduction of our new fare payment system.
  • Advocate for stronger enforcement of bus lanes by working with the NYC Police Department to enforce bus lanes, and working with the NYC Department of Transportation and state legislators to increase the use of bus lane enforcement cameras.

Enhance the fleet

Why? Because with new and different buses, we can improve the experience for our customers, increase capacity, improve safety and further reduce our environmental impact.

  • Begin the transition to a zero-emissions fleet, enhancing the current pilot with the introduction of 60 all-electric buses.
  • Evaluate new bus designs, including testing the use of double-decker buses and ramp-equipped express buses in 2018 and evaluating different approaches to wheelchair securement and door design.
  • Increase the use of technology that improves safety, on all existing and new vehicles. We will outfit more than 1,000 buses with audible pedestrian turn warning systems and specify additional cameras on all new vehicle orders.
  • Advance to a more frequent, regular and predictable cycle of bus procurement.

Manage for reliability

Why? Because by being both more hands-on and more data-driven in our approach to service and maintenance, we can proactively solve many of the issues that cause delays.

  • Open a new Bus Command Center including a reimagined approach to real-time service management, supported by a new state-of-the-art computer-aided dispatch system and new digital bus radio system that will be on all buses by 2020.
  • Empower staff by providing real-time service and schedule information to all bus operators by 2020.
  • Deploy on-street dispatchers to targeted locations and terminal points to help keep buses moving and resolve issues.
  • Incorporate new data analysis and processing techniques to facilitate a reliability-based, fix-before-failure approach to bus fleet maintenance.