Safety, Security
& Resiliency

In a world where the potential threats are constantly changing, keeping our customers, employees, contractors, and fellow New Yorkers safe requires constant vigilance. At the same time, we must modernize our approach to safety.

Neighborhood policing

  • Support NYPD in expansion of Neighborhood Policing program.
  • Advocate for enforcement of laws that protect employees from assault.

Increased security

  • Over 600 new subway cars equipped with CCTV in 5 years, an additional 900 cars in the following 5 years.

Safety culture

  • New 24/7 confidential reporting line by end of 2018.


Engage employees directly in safety

Why? Because the more employees from across departments collaborate around safety, the safer our workforce and our customers will be. 

  • Update employee safety and security training, including updating content and using innovative training tools. 
  • Create cross-departmental task forces to identify root causes of lost time injuries and engage employees and vendors to propose solutions.

  • Increase engagement with unions and employees in the review and design of safety protocols.

  • Create a culture where employees are encouraged to speak up about safety issues, including working with our labor partners to implement a confidential safety reporting hotline for employees, with strengthened internal tracking and reporting on issues raised and addressed.

Leverage friendly and visible enforcement

Why? Because a community-based approach to policing keeps our customers safe and makes our system run more smoothly. 

  • Collaborate with NYC Police Department Transit Bureau to increase Neighborhood Policing in subway stations, using officers who actively engage with customers and the community and who have accountability for specific stations and lines. 
  • Encourage increased enforcement presence on bus routes where needed, including identifying times and areas of more frequent operator assault and streamlining communications between Department of Buses and law enforcement.

  • Work with law enforcement, City agencies, and community partners to help homeless people in the subway system get the resources they need. 




Keep the system secure

Why? Because the security of our transit system is essential to the security of New York. 

  • Enhance security of critical facilities, including expanding the use of intrusion detection technology.
  • Expand the roll-out of closed circuit television to improve security.

  • Support and facilitate increased use of technology to detect biological, chemical, or radiological threats in the system, in partnership with the NYC Police Department and federal agencies. Expand drills and exercises aimed at customer and employee safety and service restoration. 

  • Advance cybersecurity to increase protection of sensitive financial and operational systems.




Increase resiliency in the face of flooding

Why? Because as climate change intensifies, we must redouble our efforts to keep water from damaging our transit system.

  • Complete implementation of protective measures at 3,500 openings to the subway system that are vulnerable to flooding and continue to advance capital improvements to protect critical facilities, such as rail yards and bus depots.
  • Ensure all new capital projects adhere to design guidelines for resiliency established after Superstorm Sandy, which protect assets against storm surges and sea level rise.

  • Improve operational responsiveness during storms including strengthening Incident Command Center communications, web-based tracking of vulnerabilities, and system-wide weather sensors that increase awareness of real-time conditions.

  • Continue robust drain cleaning and grouting to manage the daily influx of millions of gallons of groundwater.